General
Where are your writers from?
All of our writers are based in the United States. We do not choose to outsource this work to companies outside of the USA.
I need a long article written about an arguably complex subject matter. Can your writing company help me?
Of course. Not all article topics can or should be subjected to harsh 500-word limits! We offer individualized quotes for articles requiring more than 500 words. We need to determine the amount of time mandatory for proper research and writing of the topic and to make sure that we have the appropriate writer for the task.
Why is your writing service more expensive than that of writing companies overseas?
In the US, it’s impossible to work for just a few dollars an hour. And we have chosen not to outsource to countries where those rates are possible because we worry about running into quality issues. We have many stories of clients who turn to us after having tried a cheaper, overseas alternative. These clients prove and believe the old adage, ‘you get what you pay for.’
Why don’t you offer high-quality material for cheaper?
Please see the answer above. It requires a great deal of time and effort on the part of our writers to create high-quality materials. We want our writers to be adequately paid for that time and effort and think that under-paying the writers leads to lots of other problems such as plagiarism and low-quality work would we just as soon avoid. To maintain such high-standards and continue providing our customers with work we are all proud to showcase, we must keep higher prices.
Does your company employ article-spinning software?
No.
Finances and Payment
I would like to print my receipt. Where can I find it?
All invoices can be found in your Client Account under the ‘Receipt’ tab.
What payment options do I have with your company?
You can use all major credit cards in addition to PayPal on our user-friendly and secure interface.
After you deposit the money, your TextRoyal account is automatically credited. You can see all of the details concerning payments in your Client Account. Click the ‘Deposit Money’ tab which will show you a variety of options including auto-replenishing your account when the balance is low.
How long can I expect PayPal processing to take?
These transactions can take anywhere from one to 15 minutes to complete. If, by chance, the transaction does not quickly appear, PayPal may be performing a routine fraudulent check. You wouldn't have received any notification of this and your money is therefore withheld for up to 24 hours. When the check is complete and clear, fund will be available in your TextRoyal account.
Is it possible to process an order but pay for it later?
No. It is necessary for the sufficient funds be in your account when the order is placed. As soon as the order is accepted, authors need to be paid. This method also allows for the swift transfer of copyright. Ensuring that the necessary funds are in your account help the process run smoothly for both you and the writer.
Can the money deposited in the balance be refunded?
Money that is deposited in the balance can't be refunded. You can use the balance only for your orders.
